Safety Guidelines

Welcome to Rubaaru: Your Trusted Marketplace

At Rubaaru, we prioritize the safety and well-being of our valued users. As you engage in buying and selling on our platform, we want to ensure that your experience is not only seamless but also secure. To maintain this standard, we have crafted these safety guidelines:
Verified Profiles: We encourage all users to complete their profiles with accurate information, including a verified email address and phone number. This adds a layer of authenticity and accountability to every interaction.
Communication within Rubaaru: Keep all communication within Rubaaru’s messaging system. This ensures that your conversations are encrypted and protected, safeguarding your personal information.

Meeting in Public Places:

When meeting with a buyer or seller in person, choose public locations such as coffee shops, shopping centres, or police stations. Avoid secluded areas and be cautious of sharing personal addresses until you feel comfortable.

Trust Your Instincts:

If something feels off during a transaction, trust your intuition. If a deal seems too good to be true or if the other party exhibits suspicious behaviour, consider terminating the transaction and reporting the user to our support team.

Payment Security:

Avoid upfront payment, wire transfers, money orders, or payments through unfamiliar platforms to mitigate the risk of frauds. Only meet in public places, inspect the products, make sure you are fully satisfied with the items before making any payment.

NB: We are currently working on our secured integrated payment gateway. This will provide users the option of online payments of goods and services. 

Product Inspection:

Before finalizing a transaction, thoroughly inspect the product or item being exchanged. Request additional images or information if needed to ensure transparency between both parties.
Feedback and Reviews: Leave honest feedback and reviews for your transactions. This helps build trust within the Rubaaru community and provides valuable insights for future users.

Report Suspicious Activity:

If you encounter any suspicious behavior, scams, or fraudulent listings, report them immediately to our dedicated support team. Your vigilance helps us maintain a safe environment for all users.
Protect Your Personal Information: Refrain from sharing sensitive personal information such as financial details, passwords, or identification documents outside of Rubaaru’s secure platform.

Continuous Vigilance:

Stay informed about the latest safety tips and updates provided by Rubaaru. Our commitment to your safety extends beyond these guidelines, and we continuously strive to enhance our platform’s security measures.
Thank you for choosing Rubaaru as your preferred marketplace. By adhering to these safety guidelines, you contribute to creating a trustworthy and enjoyable experience for everyone. Happy transacting!